Restaurant Manager

ARRIVE Hotel Albuquerque

Full-time

On-site

Albuquerque, New Mexico, United States

RESTAURANT MANAGER | New Hotel Opening Early 2025

POSITION PROFILE:

We're looking for a conscientious, hospitality-driven Restaurant Manager at ARRIVE Albuquerque who can enthusiastically and efficiently run daily operations, train and manage staff, as well as oversee inventory and ensure delightful guest experiences that align with our brand standards.

ABOUT ARRIVE ALBUQUERQUE

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, eye-catching floral upholstered headboards, Grown Alchemist bath amenities, Marshall Bluetooth speakers, plush robes, and so much more.

After checking in at the front desk, grab a bite at DWTNR Cocktail Bar & Lounge a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian-American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.

THE TASK AT HAND

You’re the friendly face that enhances our guests’ experience by bringing your own flavor to the table
Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
Learning our steps of service, products, menu, and systems inside and out.
Overseeing the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
Providing professional, friendly and engaging service that turns first-time visitors into regulars
Ensuring service standards are followed while actively supporting the entire restaurant team.
Handling any guest concerns quickly and professionally.
Balancing a combination of operational, administrative and team responsibilities throughout each shift-Maximizing revenue by communicating regularly with the Corporate F&B team to implement agreed upon strategies, practices and promotions.
Overseeing the execution of on-site events for private clients as well as public-facing special programming.
Communicating effectively with all departments to ensure that customer service needs and expectations are fulfilled.
Assisting with training, counseling, and scheduling all food & beverage team members.
Working directly with staff to ensure food and beverage quality, steps of service, and cleanliness are strictly adhered to.
Executing both opening and closing duties and maintaining an efficient, effective, and prioritized work schedule.
Maintaining inventory and its protocols and systems.
Refining staff processes and procedures to delight guests and create a team-focused, productive work environment for all
Assisting with the management of the departmental budget.
Developing and implementing cost-saving and profit-enhancing measures.
Working with the Corporate Director of Restaurants to implement menu changes and makes recommendations on menu items based on guest feedback.
Interviewing, selecting, training, counseling, managing, and scheduling of all Restaurant team members, both back of house, and front of house staff.
Working directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
Sending Weekly Email Reports to management and attend weekly management meetings.
Sending Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
Hosting front of house meetings every two months for AM + PM staff (Coordinate with the Corporate Director of Restaurants on agenda).
Reviewing, responding to, and distributing Restaurant Emails daily.
Managing online reservations system and communicate Reservations (phone & email).
Assisting with ordering all products necessary for successful service which can run the gambit from coffee and cocktail garnishes, to paper, ink, and paper clips.
Managing complimentary meals, service recovery comps, and discounting
Managing service staff tip log, ADP Time clock and POS.
Assisting with properly representing the bar by providing photos and videos during service for use on social media accounts.

WHAT WE'RE LOOKING FOR:

Familiarity with MS Office, Google Apps and other organizational computer tools.
Fluency in English both verbal and non-verbal preferred.
Provide legible communication and directions.
Compute basic arithmetic.
Perform job junctions with attention to detail, speed and accuracy.
Prioritize, organize, and follow up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Work with minimal supervision.
Must be able to work a flexible schedule and shifts, including weekends and holidays.
Current Serv Safe Food Handler Certificate Required.
3-5 years senior management experience in overall Food & Beverage operation, including banquets experience.
Requires mobility and prolonged standing, walking, bending and lifting up to 40 lbs.

WHAT'S IN IT FOR YOU:

A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you’re under the weather.
Career advancement in an organization committed to helping star employees thrive.
There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.