IS Deputy Chief Information Officer (DCIO), Operations and Service Delivery

Job Description Summary

The Deputy Chief Information Officer (DCIO) for Operations reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information the Deputy Chief Information Officer (DCIO) for Operations & Service Delivery reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information Officer (CIO) and is a member of the senior corporate IT leadership team. The DCIO partners with MUSC’s academic, clinical and business leaders,
strategic partners and IT leaders to align strategic objectives with resources capabilities, ensures EHR integrity and business continuity. The DCIO leads and oversees overall IT operational efficiency and effectiveness as well as driving the development, deployment and ongoing management of the IT service delivery processes. The DCIO is the senior IT executive responsible for optimizing the use and deployment of technology through standardized processes, resource management and strategic alignment to deliver optimal value in support of MUSC’s academic, research and healthcare missions.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002319 SYS - IS Business Operations

Pay Rate Type

Salary

Pay Grade

Health-00

Scheduled Weekly Hours

40

Work Shift

Job Description

Deputy Chief Information Officer (DCIO), Operations and Service Delivery

Department: MUSC Information Solutions

Position Description:

The Deputy Chief Information Officer (DCIO) for Operations reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information the Deputy Chief Information Officer (DCIO) for Operations & Service Delivery reports to the Medical University of South Carolina (MUSC) Enterprise Chief Information Officer (CIO) and is a member of the senior corporate IT leadership team. The DCIO partners with MUSC’s academic, clinical and business leaders,
strategic partners and IT leaders to align strategic objectives with resources capabilities, ensures EHR integrity and business continuity. The DCIO leads and oversees overall IT operational efficiency and effectiveness as well as driving the development, deployment and ongoing management of the IT service delivery processes. The DCIO is the senior IT executive responsible for optimizing the use and deployment of technology through standardized processes, resource management and strategic alignment to deliver optimal value in support of MUSC’s academic, research and healthcare missions.

Additional Job Description

Education:

A master's degree in business administration, information technology, healthcare administration, or related field. Ten (10) years of relevant leadership experience to include IT project management, financial and resource management, strategic planning, workforce/human capital management, legal/compliance is

required. Demonstrated ability to envision, plan and support large-scale, enterprise-wide systems. Academic qualifications, project management experience, certifications in ITIL strongly preferred.

Knowledge/Work Experience:

- Demonstrated success and expertise in IT academic healthcare leadership, including improving customer satisfaction, evaluating innovative technology, managing fiscal performance, and partnering with academic,

research, clinical and business stakeholders to ensure services and support are meeting expected levels of

service, quality, and performance

- 10+ years of relevant professional experience in areas such as program/project management, IT consulting, customer relationship management and IT operations management

• Progressive IT operations and service leadership experience in a multi-site academic health system organization
• PMP certification preferred

- Must have a proven and continuously improving track record with KPIs of delivering excellent customer service

- Must have a solid track record of high staff engagement and retention

- Relevant business, IT operations, project management, financial and resource management, strategic planning, workforce/human capital management, legal and compliance experience

- Please note, this is not a hybrid role. The selected candidate is expected to be on-site and/or traveling to

other MUSC Health System Facilities at least 80-90%. There is a strong in-person culture at MUSC and this role is expected to lead a large team F2F as well as conduct other cross functional and executive/leadership team meetings in person. While there is WFH flexibility as schedules allow relocation to the Charleston area is preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees