Information Systems Support Specialist

The Information Systems Support Specialist provides technical support to Transportation FCU in the areas of application management, data management, and other technologies. The position provides information technology support services to staff and assists in keeping the network computing systems operating efficiently.

Reports To: Information Systems Manager

Classification: Exempt

Key Responsibilities

• Support Microsoft Windows server operating systems, Microsoft Exchange, DNS and Active Directory, and virtualization platforms.

• Provide support for Microsoft Office 365.

• Monitor Service Desk emails and provide desktop and application support to all Credit Union end-users. This could include new user setups, line of business application support, and hosted application support.

• Produce, maintain, and update technical documentation including Credit Union software and hardware inventory.

• Support and administer Azure AD.

• Work with vendors to support organizational goals.

• Troubleshoot and coordinate problem resolution with vendors, coordinate system and application software updates.

• Assist in the development and maintenance of internal standards and controls in accordance with credit union policies and procedures.

• Test, install, and document requested programming support.

• Ability to work with a diverse population and convey technical information into easy-to-understand concepts

• Ensure compliance with credit union policies and procedures.

• Perform other related duties as assigned

Requirements:

Knowledge, Skills and Abilities:

2 years experience with supporting workstations, servers, printers, networks, and vendor-specific hardware/software, Active Directory, Exchange, O365, etc. in a Help Desk environment.

As an alternative to the above experience, be actively engaged or enrolled in college level coursework either working towards a degree in a related technological field or to enhance a degree that is already possessed in a different field.

Experience or education in Network Design, Communications, Information Technology Security concepts, Virtual Servers, and Imaging technologies.

Any technology industry recognized certifications are a plus, such as CompTIA A+, Network +, or Security-CE +.

Other Requirements:

Physical Requirements

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Occasionally lift and move objects weighing up to 25 pounds.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.