Information Systems Specialist

Work directly with the IT Manager and individual users, AND will have the ultimate responsibility for the continuous support of all corporate end-user devices and by virtue the first line of defense when issues arise for end-users,, SaaS systems, and office productivity hardware. The Information Systems Specialist will be in charge of issue intake and triage, escalating issues when necessary.

Position Responsibilities

• Uptime of company SaaS applications
• Management of Office Security systems; enrolling and un-enrolling users
• Internal corporate infrastructure and services
• Technical support and problem resolution of all desktop, SaaS software, and corporate conferencing equipment with participation on 24x7 on-call.
• Collaborate in determining and implementing desktop security policies
• Strict enforcement of company device & software security policies
• Maintain thorough documentation of office tech use & troubleshooting as well as other basic troubleshooting guides, software installation tutorials, and any other support or informative documentation
• Coordinate with other teams to ensure smooth implementations of new software/hardware deployments
• Work with vendors for hardware procurement, support, and recovery
• Purchase and manage the delivery of equipment for incoming new hires, laptop replacements, and upgrades
• Deploy new hardware and core software configurations
• Manage the hardware replacement cycle; Asset Management
• Manage hardware/software upgrades via MDM tool
• Maintain and improve capacity metrics and reporting
• Maintenance of software catalogue working with software procurement team
• Troubleshoot & triage all hardware & software issues
• Manage spare part & office peripherals (keyboard, mice, video cables, dongles, etc) inventory
• Assist in new office build outs / moves
• Create and maintain SaaS documentation, runbooks, and inventory

Position Requirements

• Experience in internet based corporate experience
• Strong familiarity with MacOS, Windows OS, and some Linux OS administration
• Strong understanding of SaaS tool administration
• GSuite Admin, IdP administration, MDM administration are all highly desired
• No so much the specific tools but the fundamentals behind IdPs & MDM management