Information Security Analyst - Journeyman

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

The One 23 Group is seeking an Information Security Analyst - Journeyman, local to Washington, DC Metropolitan area, with an active Public Trust. The Information Security Analyst - Journeyman must have experience continually monitoring the performance, capacities, and security of the IT infrastructure in a government computer operational environment and CONUS and OCONUS sites; ensuring that infrastructure performance is maintained at acceptable levels for all operational capabilities; and operating, maintaining, monitoring, and managing all IT infrastructure.

• Overseeing all aspects of the Incident Management process, from evaluation to resolution. 
• Partnering with stakeholders and service engineers to mitigate service disruptions, facilitate identification of root causes, and oversee resolution of unplanned service impacts. 
• Providing professional communication through all stages of incident management.
• Provide leadership and direction during P1/P2 major incidents.
• Maintaining authoritative control of incident responses, while maintaining an overall incident perspective and ensuring the Incident Management processes are followed.

Qualifications:

• 5-8 years of technical support experience in current desktop and laptop computers, various operating systems. 
• Experience using ticketing system (preferably ServiceNow).

Must possess at least one (1) of the following (or other relevant certification):

• Help Desk Institute (HDI)
• ITIL Foundation
• IAT 1 certification
• CompTIA Advanced Security Practitioner (CASP)
• Certified Information Security Manager (CISM)

Desired:

• Bachelor’s degree preferred.
• Basic working knowledge of Splunk, Zscaler, Air Watch.
• Network and service monitoring activities via Dynatrace, ProofPoint/SMTP Dashboard, Xymon systems.