CampusWorks is seeking a strategic and customer focused leader to lead the strategic and tactical technology activities and systems onsite at our partner institution, St. Lawrence University, in Canton, NY.
The Chief Information Officer is responsible for aligning IT strategy with institutional goals, leveraging technology for innovation and efficiency in higher education, and developing broad relationships with the campus community. Overseeing all aspects of IT planning, budgeting, and support, the CIO requires a deep understanding of the institution's operations and the technical expertise to lead and coordinate IT teams effectively. The CIO leads the IT team comprised of both remote and on-campus team members. Together, they develop and implement IT best practices to improve infrastructure and IT services for the institution to enhance operational maturity, build a high-performing IT team, and align IT strategy with institutional goals. Proficiencies in IT governance, leadership, change management, and stakeholder relations are crucial for success in this pivotal role.
Responsibilities
Build and maintain strong relationships with institution’s leadership team, senior management, business, and academic units, to earn trust and alignment between the IT function and the rest of the institution.
Lead IT planning and alignment by developing and executing a comprehensive IT Strategic Plan that is in alignment with institutional priorities.
Stay current on the latest IT trends and best practices, continuously seeking opportunities to improve the institution’s technological capabilities.
Ensure IT initiatives, projects, and funding are approved and prioritized by proactively participating and partnering with various institutional members who chair the IT governance structure that includes relevant business, academic, and student representation.
Function as a good steward of the institution’s budgets and resources by properly planning and delivering on a multi-year plan that ensures optimal return on investment.
Provide leadership and management with regard to vendor negotiations, vendor partnerships, and delivery on behalf of the institution while adhering to institutional guidelines and policies.
Develop and recommend information technology policies to ensure the appropriate acquisition, use, security, and cost-effective application of technology.
Lead an IT team of approximately 40 individuals, comprised of full-time staff, remote staff, and student workers overseeing technology infrastructure, systems, enterprise applications, classroom spaces, and the user experience through help desk and service desk support.
Lead the security and integrity of all IT systems and data, implementing robust cybersecurity measures that comply with all local, state, and federal regulations.
Research and evaluate new technologies to be used as enhancements or upgrades to existing server, network, classroom, and other IT infrastructure equipment.
Qualifications & Requirements
Bachelor's degree in computer science, business, or related field
10+ years of experience leading IT initiatives in a college or university environment
Demonstrated leadership traits and highly effective oral and written communication skills
Knowledge of higher education technologies and systems
Experience with, and a broad understanding of higher education challenges and the application of technology solutions in resolving those challenges
Experience in leading diverse groups to an agreed upon outcome that is aligned with the best interest of the institution
Demonstrated agility to respond to changing institutional priorities
Ability to lead an organization through change and transformation
Ability to lead and develop people and foster an environment of positive employee engagement and trust throughout the organization
Ability to work in a politically-sensitive environment with various campus constituencies and competing goals
Preferred:
Master’s degree
ITIL certification
Experience with or knowledge of service provision best practices (e.g.ITIL)
Experience in ERP optimization and implementation and project management